Though we endeavor to provide the best to you, if unintentionally, you are not satisfied with the quality of our product or service, you can contact us at [email protected] and we will get back to you at the earliest to address your concerns.
Only For items received with manufacturing defects/mistake with my order/in damaged condition?
For any displeasure with a purchase, please contact us at [email protected] and we will try to resolve it as soon as possible.
How do I return a faulty order?
If you receive a product with a manufacturing defect or if it is not something you ordered for or if it was misrepresented on our website, contact us within 24 hours from receiving the product to [email protected] .
We will assist you on how to go ahead with the return through e-mail.
Kindly return the product back to us within 7 working days with the original packing and a copy of the invoice.
Always give back your items using registered airmail or courier.
Any shipping cost with regards to the return of the product will have to be borne by Kapdavilla
What is the next step after I return my order?
You will get the replacement shipped to you at no cost at all.
If the replacement of the product is not possible, we will request you to pick an alternate product of the same value.
Will I get a refund?
As soon as we receive the product, we will process your refund.
We will notify you through an e-mail confirming the transfer of credit to your account.
What if the customization goes wrong?
If the alteration is not possible, we will replace the product.
If replacement is not possible, we will let you choose an alternate product.
If you are not satisfied with a product customized as per your directions and choose to have it altered according to your new specifications, we will alter it for you free of cost. However, you will have to bear the logistics expenses.
There are no refunds for customized products.
Disclaimer for Color and Description
Product specifications are approximate in value.
Slight variation in color is possible from how it appears on our website.
Due to Transportation, embellishments – beads and any other decorative may come off.